Customer Experience, Social Business
Henry Ford is well known for saying, “You can have any car you like, as long as it’s black”. I’ve asked hundreds of audiences why they think he said this, and had answers that range from, ‘he had a fetish for black’, to ‘it was the cheapest colour’, to ‘there wasn’t...
#FlyingUnstable, Customer Experience, Disruption, Technology, Trends
With two children of 15 and 18, a headline like, WhatsApp likely to raise age limit to 18 in South Africa, got my attention as it arrived in my feed. The reason for the age limit raise is because Facebook (the owners of Whatsapp) just changed the terms of service for...
Customer Experience, Leadership, Organisational Development
If you know Peter Drucker, then the title of this post might seem slightly off? Drucker is well known for saying: The Purpose of a Business is to Create a Customer I wondered about these two ideas the other day, and concluded that it’s an important choice for a...
Creativity, Customer Experience
What it must be like to have a brand like Harley Davidson to think about, creatively…. sigh. Oh the things you can consider doing…… Last week I got send a copy of an emailer that Harley Davidson put out, by a guy named David I met while in West Palm...
