Henry Ford can teach us about Customer Experience in a Digital Age
Henry Ford is well known for saying, “You can have any car you like, as long as it’s black”. I’ve asked hundreds of audiences why they think he said this, and had answers that range from, ‘he had a fetish for black’, to ‘it was the cheapest colour’, to ‘there wasn’t...
Our Brain Size Limits Our Number of Social Connections
If you’ve ever read Malcolm Gladwell’s, The Tipping Point, then you probably have some faint recollection of the Dunbar Number. Gladwell used the case study of W.L. Gore and Associates to illustrate the theory. When one of their branches exceeds 150 people...Twitter, FaceBook and Social Media are just like a Fax Machine
The interest in Social Media in the business world is growing. And it’s growing ‘upwards’ in the organisation. I say ‘upwards’ because increasingly I’m engaged in conversations with the Gate-Keepers around whether they should our shouldn’t jump in? The weight of the...Tech Innovation that significantly disrupted their industry and the world
For those people who see my tweets from time to time, you might have noticed me saying, “I love clever people”. I do. Whenever I find an article about people who’ve approached the world differently, and then had the courage to go on and execute their...
